Privacy policy

1. data protection at a glance

General notes

The following notices provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data collection on this website

Who is responsible for the data collection on this website?

Data processing on this website is carried out by the website operator. You can find the contact details of the website operator in the section "Information on the data controller" in this data protection declaration.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time with regard to this and other questions on the subject of data protection.

Third-party analysis tools and tools

When visiting this website, your surfing behaviour may be statistically evaluated. This is mainly done with so-called analysis programs.

Detailed information on these analysis programmes can be found in the following data protection declaration.

Memorial page

In the way of our offers on our website, we have incorporated the memorial page offer of Rapid Data AG (Rapid Data). Initially, you can simply view the memorial pages. In addition, you have the opportunity to deposit condolences, virtual candles or pictures in memory of a deceased person.

Calling up the memorial page: If you call up the memorial page on our website, you will be granted access to the Rapid Data website. We do not transmit any personal data directly from you to Rapid Data. Only your IP address must be transmitted to Rapid Data for technical reasons in order to provide the service. The IP address is used by Rapid Data exclusively for data security purposes and to provide the service and is usually anonymised after seven days.

Creating a memorial page: You can create a memorial page yourself. You are then the "memorial page owner". When you create a memorial page or register on an existing memorial page, the data you provide will be collected and processed by Rapid Data to enable you to set up the memorial page with the deceased's data, administer posts, view private pictures and dates and receive notifications of new posts. In doing so, Rapid Data collects your email address.

Legal basis: Data processing for the purpose of creating and administering the memorial page is carried out in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of your voluntarily given consent. Rapid Data deletes your email address after storage is no longer required, e.g. when the memorial page is deleted, or restricts processing if there are legal retention obligations. You decide which data you submit in the form of photos or text.

Posting to a memorial page: Relatives and members of the bereavement community can condole with bereaved relatives on the memorial page, light candles for the deceased, upload images and text, and, if applicable, order flowers and other goods and services from cooperating third-party providers. In doing so, you may voluntarily provide your email address to enable the memorial page owner(s) to respond to your contribution.

Legal basis: The processing of your e-mail address for this purpose is based on your express consent pursuant to Art. 6 (1) lit. a DSGVO. For further information on the processing of your data in the context of the use of the memorial page by Rapid Data, please refer to the online data protection information at https://www.gemeinsam-trauern.net/datenschutz.html.

Mourning print portal Scrivaro

As part of the services offered on our website, we have added the funeral printing portal Scrivaro of Rapid Data AG (Rapid Data). Through the pages you have the opportunity to view bereavement documents relating to deaths. If you access the memorial page on our site, you will be granted access to the Rapid Data service. We do not transmit any personal data directly from you to Rapid Data. Only your IP address must be transmitted to Rapid Data for technical reasons relating to the provision of the service. The IP address is used by Rapid Data exclusively for data security purposes and to provide the service and is usually deleted after seven days.

Legal basis: The integration of this service and the associated data processing is based on our legitimate interests according to Art. 6 para. 1 lit. f DSGVO. Our legitimate interest is to be able to offer an appealing website with additional offers that make sense for you in addition to the actual funeral.

Customer Centre

In the following, we ("undertakers") inform you in detail about the data processing for individual functions of the Customer Centre and its use by our customers ("you" or "the customer"). The specific data we process depends on the respective function and use of the Customer Centre.
In order to be able to offer you the Customer Centre, we use the services of our order processor Rapid-Data AG, Ritterstraße 3, 10969 Berlin. We have concluded an order processing contract with the service provider in accordance with Art. 28 DSGVO.

1. purposes of the customer centre

We process personal data in the Customer Centre for the following purposes:

• Implementation of the usage contract via the Customer Centre
• Administration of the bereavement and for the organisation of the funeral service
• Administration and processing of existing contracts of the deceased person (registration/deregistration)
• To create an online memorial page
• To provide video recordings of the funeral service
• In order to understand the usage behaviour in the customer centre and to be able to adapt our service accordingly to increase comfort for you.

2. registration at the customer centre

If you would like to use our platform, you must register with us. This requires you to enter your e-mail address, a password of your own choice, and your freely selectable user name. You can therefore use a pseudonym as your user name. It is not necessary to enter your real name.
The provision of the aforementioned data is mandatory; you can provide all other information voluntarily when using the Customer Centre. You can always correct or delete your data, including your user account, in the customer area. To do so, please contact: info@prinz-bestattungen.de

Registration takes place via the so-called double opt-in procedure. This means that your registration will only be completed once you have confirmed your registration via a confirmation e-mail sent to you for this purpose by clicking on the link contained in the e-mail.

Legal basis: When registering for the Customer Centre, you enter into a usage contract with us. In order to fulfil this contract of use, we store the necessary personal data until the final deletion of your access (Art. 6 para. 1 lit. b DSGVO). Furthermore, we store the voluntary data provided by you for the duration of your use of the Customer Centre if you do not delete it beforehand. You can manage, change and delete all data in the protected customer area.

3. invitations to participate in the commemorative page

You can manage the memorial page together with other persons of the bereavement community. To do this, you must invite the specific person via the "Send invitation" function by sending an e-mail. In doing so, the person's email address will be stored on the platform and used for future registration at the Customer Centre and for managing the bereavement.

Legal basis for storing the email address and sending the invitation:
The storage of the e-mail addresses and contact details of the contributing person (other relatives) for sending the invitation, is carried out on the legal basis of Art. 6 para. 1 lit. f DSGVO for the protection of the legitimate interests of the client of the undertaker (you, as administrator of the client-specific client centre account), i.e. a third party within the meaning of the provision. The legitimate interest of the client is to share the administration of the bereavement with other relatives, if applicable. Our legitimate interest is to provide you with the service of convenient memorial page administration.

Legal basis for registration of the contributor: If the invited person registers with the Customer Centre, his or her data will be processed for the purpose of implementing the contract of use pursuant to Art. 6 (1) lit. b DSGVO. In all other respects, the descriptions of data processing in the "Registration with the Customer Centre" apply.

4. mourning print

As a customer, you can coordinate the funeral print with your funeral director via the Customer Centre. Traditionally, the funeral print contains the names and first names of the relevant mourners. We, as the funeral director, receive corresponding insight through the coordination of the funeral print. Please ensure with your mourners that the relatives named in the funeral print agree to be named there.

Legal basis: The legal basis for the aforementioned data processing is Art. 6 para. 1 lit. f DSGVO. The processing serves the legitimate interest of the client of the undertaker and the relatives. The legitimate interest is that the client, the mourners and the relatives want to be informed about the bereavement and they want to be informed as well.

5. registration and deregistration of the deceased person

Within the scope of the registration or deregistration of the deceased person, i.e. the processing of existing contracts which the deceased person had concluded or for the clarification of existing liabilities, the corresponding personal data of the deceased person, data on the customer of the undertaker and data of the heir are processed and passed on to the respective contractual partner of the deceased person for the purpose of registration or deregistration. Furthermore, specific contractual documents required for registration or deregistration are processed and passed on in this context.

In order to prevent the sending of advertising mail to the deceased person, the data of the deceased person will be transmitted to Post Adress AG in order to remove the information from the databases customary in the industry. If a contractual relationship has also been identified, Rapid will fulfil its contractual obligation under Dialogpostabmeldung Premium and transfer the death certificate and your personal data so that the contract with you can be processed. The use of this data for other purposes is contractually and legally prohibited.

Within the framework of the Customer Centre, in cooperation with Deutsche Bestattungsvorsorge Treuhand AG (DBT) and in accordance with the General Terms and Conditions of DBT for the use of the DBT eMeldung portal and the "DBT eMeldung" service, a check is carried out to determine whether a funeral provision trust agreement exists with DBT for the case of death. If there is a positive match, the funeral director is informed. In order to cancel the contract, your personal data as a survivor will be forwarded so that a possible payout can be made.

Legal basis: When the customer of the undertaker uses the service of registering or deregistering the deceased person, he or she enters into a contractual relationship with us. The legal basis for data processing is therefore Art. 6 Para. 1 lit. b DSGVO (fulfilment of contract).

6. memory book

Through the Book of Remembrance, you have the opportunity to create images of the funeral service, images from a memorial page and your own images as moments of remembrance in photo books and/or other items that can be printed with images. You can find out more about the data processing for the Book of Remembrance under the item "Book of Remembrance" in this privacy statement.

7. memorial page

Creating a memorial page: We will create a memorial page for you. When you create a memorial page, the data you provide will be collected and processed by us to enable you to manage the memorial page with the data of the deceased, to administer posts, to view private pictures and dates and to receive notifications of new posts. In doing so, we collect your email address, login name and display name, insofar as you have not already provided this data for registration at the Customer Centre.

Legal basis: Data processing for the purpose of creating and administering the memorial page is carried out in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for the fulfilment of the contract. We delete your email address after storage is no longer necessary, in particular if you delete the memorial page, or we restrict processing if there are legal retention obligations. You decide which data in the form of photos or texts you submit.

Posting on a memorial page: Relatives and members of the bereavement community can condole with the bereaved on the memorial page, (virtually) light candles for the deceased, upload images and texts and, if applicable, order flowers and other goods and services from cooperating third-party providers. Persons in the bereavement community can voluntarily provide their e-mail addresses so that the memorial page owner has the opportunity to respond to the contributions.

Legal basis: The processing of e-mail addresses for this purpose is based on the express consent of the person from the bereavement group in accordance with Art. 6 (1) lit. a DSGVO.

8. downloading video recordings of funeral services

Video recordings of the funeral service can be made available in the Customer Centre. These video recordings will be stored for a period of 1 year from the funeral service to allow you and the mourners to view and download them in memory of the deceased. The recordings will be deleted after one year.
Video recordings of funeral services that we make available to you via download are stored with an IT service provider. This is done to protect legitimate interests (Art. 6 para. 1 p. 1 lit. f DSGVO). Our legitimate interest is to ensure adequate availability and accessibility of the videos (performance). This is only possible with an IT service provider.

Legal basis: We process the personal data of the participants of the funeral service according to Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of the voluntarily given consent of the participants.

9. contacting

You can send us your questions about the bereavement case or also technical questions about the Customer Centre by e-mail. In these cases, we store the personal data you send us in order to process your request and subsequently contact you in this regard. It is necessary for us to have a valid e-mail address so that we can reply to you.
If you include your address or telephone number within your e-mail message, we assume that we may also respond to your enquiry by post or telephone.

Legal basis: The contact form is used exclusively to process your questions about the bereavement case or the Customer Centre. Therefore, the legal basis for data processing is Art. 6 para. 1 lit. b DSGVO (contract performance).

10. cookies in the customer centre

Google Analytics

The Customer Centre uses the "Google Analytics" service, which is offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyse website usage by users. The service uses "cookies" - text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

The Customer Centre uses IP anonymisation. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. Under the terms of the data protection agreement that the website operators have concluded with Google Inc., the latter uses the information collected to evaluate website use and website activity and provides services related to internet use.

You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you will be able to access all functions of the Customer Centre without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Here you will find further information on data use by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de

The legal basis for the use of Google Analytics is your consent according to Art. 6 para. 1 p. 1 lit. a DSGVO. You can revoke your consent to the use of Google Analytics at any time by selecting the item Statistics in the privacy settings in the Customer Centre and deactivating the corresponding field.

Google Tag Manager

The Customer Centre uses Google Tag Manager, a tag management system (TMS) that allows code fragments for specific website functions, called tags, to be quickly and easily entered and updated in the Customer Centre. Through this service, website tags can be managed via an interface. The Google Tag Manager only implements tags. No cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it applies to all tracking tags insofar as these are implemented with the Google Tag Manager.

The legal basis in this respect is Art. 6 para. 1 lit. f. DSGVO. The use of the Google Tag Manager is based on our legitimate interest in easily and quickly integrating, adjusting or removing tags, i.e. components of the code.

Hotjar

The Customer Centre uses "Hotjar" by Hotjar Ltd, Dragonara Business Centre,5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta to better understand the needs of our users and to optimise the offering and experience on this website. Hotjar's technology helps us to better understand the user experience (e.g. how much time users spend on which pages, which links they click on, what they like and dislike etc.) and helps us to tailor our offering to user feedback. Hotjar uses cookies and other technologies to collect data about the behaviour of our users and their devices, in particular the IP address of the device (only collected and stored anonymously during website use), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for viewing our website. Hotjar stores this information on behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.

For more information, see the 'about Hotjar' section on Hotjar's help page at https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar.

The legal basis for the use of Hotjar is your consent according to Art. 6 para. 1 p. 1 lit. a DSGVO. You can revoke your consent to the use of Hotjar at any time by going to the privacy settings in the customer centre, selecting further information in the statistics section and deactivating the corresponding field.

Matomo

The Customer Centre uses the Matomo web analytics service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, to analyse and regularly improve the use of our website. The servers used are in Europe. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. For this analysis, cookies (see "Cookies" for more details) are stored on your computer. The information collected in this way is stored exclusively on a server in Germany. The Customer Centre uses Matomo with the extension "AnonymizeIP". This means that IP addresses are processed in abbreviated form, which means that a direct link to your person can be ruled out. The IP address transmitted by your browser via Matomo is not merged with other data collected by us. You can also prevent the evaluation in principle by deleting existing cookies and preventing the future storage of cookies via your browser settings. If you prevent the storage of cookies, please note that you may not be able to use the Customer Center to its full extent. Information on data protection when using Matomo is available at https://matomo.org/privacy-policy.

The legal basis for the use of Matomo is your consent according to Art. 6 para. 1 p. 1 lit. a DSGVO. You can revoke your consent to the use of Matomo at any time by going to the privacy settings in the customer centre, selecting further information in the statistics section and deactivating the corresponding field.

Typeform

The Customer Centre uses "Typeform" by TYPEFORM SL, C/Bac de Roda, 163 (Local), 08018 Barcelona Spain, to facilitate surveys regarding the use of our Service. Where personal data is collected via the surveys, Typeform is the recipient of your personal data and acts as a processor on our behalf. In principle, the answers are anonymised in such a way that it is not possible to draw conclusions about a person.

In addition, Typeform collects the following personal data with the help of cookies: Information about your terminal device (IP address, device information, operating system, browser settings). You can find more information at: https://help.typeform.com/hc/en-us/articles/360029581691-What-happens-to-my-data.

The legal basis for the use of Typeform is your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO.

Cookies in our memorial portal

ID	Domain	Purpose	Procedure	Type
ASP.NET_SessionId	https://prinz-bestattungen.gemeinsam-trauern.net	Retains the user's states for all page requests.	Session	HTTP
gpswitch	https://prinz-bestattungen.gemeinsam-trauern.net	Prevents the information area from being moved out again after the first visit to a memorial page.	1 day	HTTP

If you additionally use the Matomo web analytics service in the memorial portal, also include this second cookie table in your privacy policy to refer to the statistics cookies in the memorial portal.

ID	Domain	Purpose	Procedure	Type
_pk_id.	https://prinz-bestattungen.gemeinsam-trauern.net	Collects anonymous statistics about the user's visits to the website, such as the number of visits, average time spent on the website and which pages were read. The collection/analysis is carried out by Rapid Data GmbH (third-party provider). The cookie is referred to in the browser as the third-party cookie "rapid-statistik".	1 year	HTTP
_pk_ref.	https://prinz-bestattungen.gemeinsam-trauern.net	Part of the Matomo statistics platform	Session	HTTP
_pk_ses.	https://prinz-bestattungen.gemeinsam-trauern.net	Used by Piwik Analytics Platform (now "Matomo") to track visitor page views during the session.	1 day	HTTP

 

Name Tech.	Designation	Provider/Domain	Storage period	Type	Purpose
. AspNetCore.Identity.Application	Application identification	Rapid Data AG / my-service.centre	Session	Necessary	Used to authenticate the web application to the user authentication gateway (Indentity Server).
idsrv.session	Session identification	Rapid Data AG / my-service.centre	Session	Necessary	Used to authenticate the user session to the user authentication gateway (Indentity Server).
. AspNetCore.Antiforgery	Request Anti-Forgery	Rapid Data AG / my-service.centre	Session	Necessary	Checking the server request against false requests (forgery protection)
igdprCookies_	Service Center Privacy Settings	Rapid Data AG / my-service.centre	365 days	Necessary	Storage of the cookie settings
_pk_id.	Primary key user	Rapid Data AG / my-service.centre	Session	Necessary	Authentication of the API interface for Matomo (OAuth User ID)
_pk_ses.	Primary KeySession	Rapid Data AG / my-service.centre	Session	Necessary	Authentication of the API interface for Matomo (User Session ID)
_pk_id	Matomo Id	Rapid Data AG / rapid-statistik.de	13 months	Tracking/Statistics	Used to store some details about the user, e.g. the unique visitor ID
_pk_ses	Matomo Session Id	Rapid Data AG / rapid-statistik.de	Session	Tracking/Statistics	Used to store some details about the user, e.g. the unique visitor ID
_pk_cvar	Matomo Various	Rapid Data AG / rapid-statistik.de	30 minutes	Tracking/Statistics	Short-lived cookie used to temporarily store data for the visit.
_pk_hsr	Matomo Various	Rapid Data AG / rapid-statistik.de	30 minutes	Tracking/Statistics	Short-lived cookie used to temporarily store data for the visit.
_pk_testcookie	Matomo cookie support	Rapid Data AG / rapid-statistik.de	Deletion directly after creation	Tracking/Statistics	Used to check whether the visitor's browser supports cookies.
mtm_consent	Matomo Tag Manager Cookie Consent	Rapid Data AG / rapid-statistik.de	356 days	Tracking/Statistics	Storage of the given consent for the keeping of statistics and tracking by means of Matomo.
mtm_consent_removed	Matomo Tag Manager Cookie Consent	Rapid Data AG / rapid-statistik.de	356 days	Tracking/Statistics	Storage of withdrawn consent for keeping statistics and tracking using Matomo.
mtm_cookie_consent	Matomo Tag Manager Cookie Consent	Rapid Data AG / rapid-statistik.de	356 days	Tracking/Statistics	Storage of consent for keeping statistics and tracking using Matomo.
_hjid	HotJar Identification	HotJar / hotjar.com	356 days	Tracking/Statistics	Ensures that the behaviour can be assigned to the same user ID on subsequent visits to the same page.
_hjRecordingLastActivity	Activity recording	HotJar / hotjar.com	Session	Tracking/Statistics	Updated when a visitor recording starts and when data is sent via the WebSocket (the visitor performs an action that Hotjar records).
_hjTLDTest	Top Level Domain Test	HotJar / hotjar.com	Session	Tracking/Statistics	When Hotjar is run, it tries to determine the most common cookie path that should be used instead of the hostname of the page. This is done so that cookies can be shared across subdomains (if applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails
_hjUserAttributesHash	Hash of the user attributes	HotJar / hotjar.com	Session	Tracking/Statistics	User attributes sent via the Hotjar Identify API are cached for the duration of the session to know when an attribute has changed and needs to be updated.
_hjCachedUserAttributes	Saved User Attributes	HotJar / hotjar.com	Session	Tracking/Statistics	Stores user attributes sent via the Hotjar Identify API when the user is not in the selection. These attributes are only stored when the user interacts with a Hotjar feedback tool.
_hjLocalStorageTest	Memory test	HotJar / hotjar.com	less than 100 ms	Tracking/Statistics	This cookie is used to check whether the Hotjar tracking script can use local memory. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiry time, but is deleted almost immediately after it is created.
_hjIncludedInPageviewSample	Included in page view sample	HotJar / hotjar.com	30 minutes	Tracking/Statistics	Set to tell Hotjar whether this visitor is included in the data sample defined by the website's pageview limit.
_hjAbsoluteSessionInProgress	Page View Session Identification	HotJar / hotjar.com	30 minutes	Tracking/Statistics	Used to recognise a user's first pageview session. This is a true/false flag set by the cookie.
_hjIncludedInSessionSample	Included in Session Embroidery Sample	HotJar / hotjar.com	30 minutes	Tracking/Statistics	This cookie is set to tell Hotjar whether this visitor is included in the data sample defined by the website's daily session limit.
_hjFirstSeen	First sighting	HotJar / hotjar.com	Session	Tracking/Statistics	Set to identify the first session of a new user. It stores a true/false value indicating whether Hotjar has seen this user for the first time. It is used by record filters to identify new user sessions.
_hjViewportId	Viewport identification	HotJar / hotjar.com	Session	Tracking/Statistics	Information about the user viewport such as size and dimensions is stored here.
_hjRecordingEnabled	Recording Switched On	HotJar / hotjar.com	Session	Tracking/Statistics	Added when a recording is started and read when the recording module is initialised to determine if the user is already in a recording in a particular session.

2. hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the hoster(s)' servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact details, names, website accesses and other data generated via a website.

External hosting is carried out for the purpose of contract fulfilment vis-à-vis our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.

Our hoster(s) will only process your data to the extent necessary to fulfil their performance obligations and follow our instructions in relation to such data.

We use the following hoster(s):

galias GmbH | Ubierstr. 92 | 53173 Bonn
Phone: 0228 / 30 41 21 -82 | Fax -99

Job processing

We have concluded a contract on order processing (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

3 General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The data controller for this website is:

Christoph Prince
Drieschweg 44
53604 Bad Honnef

Phone: +49 (0) 22 24 - 94 40 0
E-mail: info@prinz-bestattungen.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Storage period

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO if special categories of data are processed according to Art. 9 para. 1 DSGVO. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a DSGVO. If you have consented to the storage of cookies or to the access to information in your terminal device (e.g. via device fingerprinting), the data processing is additionally carried out on the basis of Section 25 (1) TTDSG. This consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b DSGVO. Furthermore, if your data is required for the fulfilment of a legal obligation, we process it on the basis of Art. 6 para. 1 lit. c DSGVO. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6 para. 1 lit. f DSGVO. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this data protection declaration.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to the collection of data in specific cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) OF THE DATA PROTECTION ACT).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 DSGVO).

Right of appeal ­to the competent supervisory authority

In the event of breaches of the GDPR, data subjects shall have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right of appeal is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time for this purpose and for further questions on the subject of personal data.

Right to restrict processing

You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to demand the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may - apart from being stored - only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to advertising e-mails

The use of contact data published within the framework of the imprint obligation to send advertising and information material that has not been expressly requested is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

4. data collection on this website

Cookies

Our internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.

In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behaviour or to display advertising.

Cookies that are necessary to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping basket function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 (1) lit. f DSGVO, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. Insofar as consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

If cookies are used by third-party companies or for analysis purposes, we will inform you about this separately within the framework of this data protection declaration and, if necessary, request your consent.

Consent with Usercentrics

This website uses the consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your end device or to the use of certain technologies and to document this in a data protection compliant manner. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, website: https://usercentrics.com/de/ (hereinafter "Usercentrics").

When you enter our website, the following personal data is transferred to Usercentrics:

• Your consent(s) or the revocation of your consent(s)
• Your IP address
• Information about your browser
• Information about your terminal
• Time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser in order to be able to allocate the consents granted to you or their revocation. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 para. 1 lit. c DSGVO.

Job processing

We have concluded a contract on order processing (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources.

The collection of this data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website - for this purpose, the server log files must be collected.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b DSGVO if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) DSGVO) or on your consent (Art. 6 (1) (a) DSGVO) if this has been requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your enquiry). Mandatory legal provisions - in particular retention periods - remain unaffected.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b DSGVO if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) DSGVO) or on your consent (Art. 6 (1) (a) DSGVO) if this has been requested; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. eCommerce and payment providers

Processing customer and contract data

We collect, process and use personal customer and contract data for the purpose of establishing, structuring the content of and amending our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill the user. The legal basis for this is Art. 6 para. 1 lit. b DSGVO.

The collected customer data will be deleted after completion of the order or termination of the business relationship and expiry of any existing legal retention periods. Statutory retention periods remain unaffected.