First steps when someone dies

When someone dies in hospital or at a care home for the elderly or infirm, the staff there will call a doctor to confirm and certify the death.

If they die at home, their family will need to notify the doctor. If the death occurs outside surgery hours, you will need to call the emergency services. The number to dial is 116 117 from anywhere in Germany.

Prinz Bestattungen is also available to help – at any time of day or night, 365 days a year. Call us on 0 22 24 - 94 40-0. We’ll take the time you need to talk about what to do next.

For us to take action, the following documents will be important. We will gladly help you fill in any details that may be missing.